Overview

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need an Application Support Engineer - Helpdesk to join our Engineering team.

This team is the beating heart of Prima.

The Enterprise Application Support team is a specialised function with the Global Service Desk, focused on supporting and optimising the organisations’ portfolio of SaaS and enterprise applications. A key area of focus is the implementation of automation to streamline support tasks and improve service delivery.

Excited to make an impact? Here are the details

What you'll do:

Provide 1st line IT support assisting global colleagues across the UK, Italy and Spain.

Deliver technical support across a range of SaaS applications.

Collaborate with Infrastructure and Enterprise Application Support teams to develop and enhance world-class IT services.

Liaise with external providers to troubleshoot and resolve technical issues.

What we're looking for:

Strong working knowledge of both Google Workspace and Microsoft 365 administration and support.

Proficiency in managing and deploying automation workflows.

Solid understanding of Windows and macOS operating systems.

Experience using an ITSM platform for ticketing and incident management.

Nice-to-have:

Linux experience.

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

🤸 Work Your Way: Enjoy full flexibility – work from home, the office or a mix of both. Plus, work from anywhere for up to 30 days a year.

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at talent.acquisition@prima.it. Let’s build the future of insurance, together.

Overview

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