London - United Kingdom Customer Fulfilment Specialist


Job description

Got the drive to shape the future of insurance? 

At Prima, you could take on a whole new challenge. As part of our global community, you’d be in the driving seat of your career; learning and growing with a top-tier team around you. Prima is a place where no matter who you are or what your role is — your voice is valued.
Back in 2015, we embarked on a mission: to provide great value car insurance that is designed for everyone. And we’ve come a long way, we’ve created a culture where we can fuel each other’s success. But we need your expertise, as we steer things in a new and exciting direction. 

You’re probably thinking… ‘That sounds pretty good’. We agree. 

As well as great colleagues and engaging projects, there are loads of ways we can help you do the best work of your life. We’ve shaped our offering to place a focus on wellbeing, autonomy and development. We see benefits as the fuel that will empower you to succeed, if you decide to embark on this journey with us. 

🤸🏽‍♂️ Working in a way that works for you 
We believe in work-life balance and flexibility. Whether you like working from the office, home or a mixture of both. We’ll help you find a balance that works best for you. We trust you to steer us forward. 

🏁 The freedom to explore the possibilities 
We may move fast at Prima, but we move together. We’re invested in your growth; so we’ll give you access to a teaching and learning marketplace. And you’ll have regular sessions with your manager to establish a personal growth plan. 

🌈 Our winning formula: happy and high-performing 
From private medical insurance to discounted gym memberships and wellbeing initiatives: we’re here to support you. We know how important your health and well-being is, so we’ll go the extra mile to help you when we can. 

If it sounds like we’ve got something that’s up your street, let’s see if you’ve got the skills we’re looking for!

We're on the lookout for fresh talent to join our Customer Care department as Specialists. In this pivotal role, you'll be the lifeline connecting us with our customers through various communication channels, including phone, email, and live chat. Your mission will encompass a range of activities, including:
- Guiding customers through policy purchases;
- Providing insights on supplementary coverage options;
- Tailoring products to meet individual needs;
- Ensuring accurate data entry and document verification;
- Advising on post-sale modifications;
- Exploring cross-selling opportunities.

Are you the perfect fit? Here's what we're looking for:
- Customer care experience: A minimum of 2+ years in similar roles is essential;
- Regulatory know-how: Experience in an FCA regulated environment or a good understanding of FCA regulations;
- TCF principles: A strong belief in Treating Customers Fairly (TCF) principles;
- Exceptional communication: Stellar communication skills and a knack for teamwork;
- Independence: The ability to organise your work independently.

Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Prima we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. You might still be a great fit!
Prima is a community made up of talented and ambitious individuals. We offer equal employment opportunities and are oriented towards diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, colour, gender, religion, sexual orientation, nationality, disability, genetic information, pregnancy or other protected personal characteristics, as defined by national laws.


Job info

London -United Kingdom
Customer Care
Job function
Customer Care UK
permanent employment