Are you looking for a new challenge?
Fancy helping us shape the future of car insurance?
Prima could be the place for you.
Since 2015, we’ve been using our love of data and tech to rethink car insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Helpdesk Technician to join our IT team.
This team is the beating heart of Prima.
You’ll be joining over 200 engineers across software development, infrastructure, operations and security. Fueled by curiosity, experimentation and collaboration, you’ll help deliver scalable, impactful solutions that shape the future of insurance.
Excited to make an impact? Here are the details
Helpdesk is responsible for the smooth operation, maintenance, and lifecycle management of end-user hardware across the organisation. This includes laptops, mobile devices, peripherals, and meeting room AV/VC equipment.
With a focus on reliability, security, and user experience, the role involves provisioning devices via MDM platforms such as Intune and Kandji, maintaining accurate asset records, and supporting efficient onboarding and offboarding processes. Collaborating closely with internal teams and external vendors, the technician ensures all hardware is operational, compliant, and aligned with business needs, minimising downtime and maximising user productivity.
Why you’ll love it here
We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.
🤸 Work Your Way: Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere. Our office is in Calle Santa Engracia 23, Madrid.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at talent.acquisition@prima.it. Let’s build the future of insurance, together.