Product Designer

What you’ll do:

Analyze user needs through interviews, workshops, and shadowing sessions with both internal teams and end customers.

Map workflows and pain points, identifying inefficiencies and opportunities across processes like policy management, support interactions, and underwriting flows.

Design clear and intuitive interfaces that simplify complex tasks such as reviewing documentation, managing customer cases, or supporting operational decisions.

Create wireframes, interactive prototypes, and mockups to test and validate solutions early with real users.

Collaborate closely with product managers and engineers to ensure high-quality implementation aligned with business and user needs.

Contribute to a scalable and consistent design system, creating reusable components and patterns that support complex operational environments.

♿ Ensure accessibility and usability, following UX best practices and internal guidelines.

Run user testing and gather feedback after each release to continuously refine and improve experiences.

Translate usage data and metrics (e.g., error rates, completion times, frequency of use) into actionable design decisions.

Refine visual design, ensuring clarity, consistency, and modern aesthetics across all touchpoints.

What we’re looking for:

Experience: in product design, preferably in product companies

Portfolio: A portfolio that demonstrates deep expertise in UX/UI designs, design thinking, creation of user flows with variable complexity.

Data mindset: Comfortable reading analytics dashboards, understanding funnels and translating data into actions.

Tools: Proficiency in Figma (Auto Layout, Variants, Tokens, Component Libraries). Knowledge of prototyping and handoff best practices.

Accessibility: Awareness of accessibility standards (WCAG) and ability to design components and patterns that meet those standards.

Collaboration: Strong communication skills and ability to collaborate with developers, product managers and stakeholders to ensure product quality.

Continuous Learning: Curiosity for exploring new design methods, product improvements, and cross-functional collaboration.

Language: Fluency in English is required.

Nice-to-Have:

Familiarity with A/B testing platforms and experimentation frameworks.

Previous experience designing management software, chatbots, and basic knowledge of CRM/customer service tools.

Previous experience designing conversion flows.

Experience in industries with complex regulatory, legal, or compliance requirements like insurance, financial services, or other regulated industries.

Knowledge of basic understanding of how design components are implemented in code.

Familiarity with agile and cross-functional workflows between design and development.