Claims First Responder

What you'll do:

Acting as the first port of call for customers who need to make a claim. You will put customers at ease and kick off the process of putting things right

Collecting as much information as the customer can provide about what happened and recording it as accurately as possible; you will ask the right questions in order to get a full picture

Proactively verifying and monitoring claims where needed, whilst being alert to potential indicators of fraud to make sure that only genuine claims are progressed (you will of course work closely with, and escalate to, our specialist teams where needed)

Establishing liability using our specialist tools, and conducting further investigations where required, working closely with other teams within Prima

Using your initiative, not only in specific claims, but also regarding our processes more generally, suggesting ways we can improve how we do things to make things quicker and easier for our customers when they make a claim

What we’re looking for:

Experience in a Claims Handling / FNOL role

Excellent written and verbal communication skills

Strong attention to detail and problem-solving attitude

Comfortable working in a growing / scale-up business environment

Desirable: Knowledge of Motor Insurance and/or Insurance Claims Handling