Overview

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Senior Underwriter to join our Customer Care team.

This team makes every interaction count.

As part of this team, you’ll help us deliver fast, friendly, human support online and over the phone. We’ll continuously invest in your development. So together, we can achieve better service every day.

Excited to make an impact? Here are the details

Reporting into the Head of Customer Care, this role plays a key part in protecting Prima’s business and customers by ensuring policies are compliant with our underwriting rules, footprint and operational standards. Sitting within the Underwriting Operations team, you’ll lead complex case reviews, identify operational and risk trends, and help strengthen how underwriting intent is delivered consistently at scale.

You’ll act as a operational underwriting authority, balancing technical judgement, customer outcomes and regulatory expectations, while also owning the effective management of team capacity to ensure workloads are prioritised appropriately and service levels are met.

What you'll do:

Lead the day to day delivery of the Underwriting Operations function, ensuring timely and high quality underwriting outcomes.

Line manage and support the Underwriting Operations team, providing clear direction, coaching and quality oversight, including effective planning and management of team capacity.

Coordinate quality assurance across claim referrals and validation audits.

Act as the escalation point for complex or sensitive underwriting cases, applying practical judgement in line with underwriting criteria and risk appetite.

Work closely with Pricing to ensure referral criteria and acceptance rules remain aligned with Prima’s footprint.

Identify operational trends, emerging risks or process gaps, presenting clear recommendations for improvement.

Support continuous improvement of underwriting controls, processes and tooling across operational teams.

Ensure underwriting activity meets regulatory expectations and internal governance standards.

Keep the business up to date with relevant regulatory and market developments within underwriting.

What we're looking for:

Strong knowledge of motor insurance underwriting, particularly within online or digital first environments.

Proven ability to apply underwriting judgement pragmatically in an operational setting.

Strong analytical capability, with decisions grounded in data and evidence.

An “and why not” attitude, with curiosity, proactivity and critical thinking.

Comfortable working in a fast moving, scale up environment where processes continue to evolve.

Ability to manage initiatives from scoping through to delivery.

Eagerness to learn, develop and grow quickly, taking on increasing responsibility within the team.

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.

Overview

Job description

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