Motor Claims Engineering Specialist

What you'll do:

Designing, implementing, and overseeing a framework of advanced engineering oversight: Establish a framework for providing portfolio-wide oversight of our Third-Party Administrator’s engineering activities. Analyse claims-level data on an in-depth basis to identify areas for improvement related specifically to engineering activities. This could include assessment of their Repair network agreements, parts delivery strategies, and other engineering cost strategies.

Providing ongoing technical scrutiny over our TPA’s engineering activities: Continually assess the engineering performance of our TPA and its engineering partners and suppliers across a range of Quality, Cost, and Compliance KPIs. Conduct regular case audits and provide secondary oversight checks across Repair works completed on behalf of our customers.

Acting as a technical point of escalation related to engineering topics: Act as a final point of escalation/referral for complex and/or high-value claims as relates to engineering-specific topics.

Acting as an Engineering subject-matter expert to the Platform team: Work alongside Product / Engineering to provide advice and expertise on Engineering-specific areas as we build out these features and functionalities in the Global Claims Platform.

What we’re looking for:

Proven experience (7+ years) in a senior technical and/or claims auditing function within motor insurance claims, specifically dealing with engineering oversight

Experience in providing advanced oversight of Repair Networks

Experience dealing with high-value / complex Repairs / Total Loss settlements

Must have experience of using Audatex and Glassmatix estimating systems

Comfortable working in a growing / scale-up business environment

Nice-to-have:

 Relevant professional qualifications, such as from the Institute of Automotive Engineering Assessors (IAEA) or equivalent